Customer Service Representative/Administrative Assistant
SERVPRO of Muskegon & Holland/W.
Ottawa Co.
SERVPRO of Muskegon & Holland/W.
Ottawa Co.
Muskegon, MI Muskegon, MI Full-time Full-time $18 - $25 an hour $18 - $25 an hour 4 days ago 4 days ago 4 days ago Do you love helping people through difficult situations? Then, don't miss your chance to join our Franchise as a new Customer Service Representative/Administrative Assistant.
In this position you will be making a difference each and every day.
We have a sincere drive towards the goal of helping make fire and water damage Like it never even happened! We're seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker.
If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment.
Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership.
Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero! As a valued SERVPRO Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.
Primary
Responsibilities:
Provide excellent customer service Receive general phone calls and greet visitors Receive and dispatch lead calls and job referrals Send out email and written correspondence Perform detailed and accurate data entry Coordinate crew and job scheduling Perform general administration duties Assist other departments, as needed Position Requirements 2
year(s) of administrative or office-related experience Construction knowledge a plus.
Xactimate Estimating program experience a plus.
Customer service experience, quality assurance, and scheduling a plus Experience in service industry environment a plus Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times Polite, confident, and excellent customer service skills, including listening and questioning skills Ability to remain calm and professional during tense or stressful situations Excellent organizational skills and strong attention to detail Very self-motivated and goal-oriented Ability to multi-task Capability to work in a fast-paced, team-oriented office environment Proficiency in Microsoft Office (i.
e.
, Outlook, Word, Excel) Ability to learn new software, including Xactimate and proprietary software Ability to successfully complete a background check subject to applicable law Job Type:
Full-time Pay:
$18.
00 - $25.
00 per hour
Benefits:
401(k) matching Dental insurance Health insurance On-the-job training Paid time off Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Ottawa Co.
SERVPRO of Muskegon & Holland/W.
Ottawa Co.
Muskegon, MI Muskegon, MI Full-time Full-time $18 - $25 an hour $18 - $25 an hour 4 days ago 4 days ago 4 days ago Do you love helping people through difficult situations? Then, don't miss your chance to join our Franchise as a new Customer Service Representative/Administrative Assistant.
In this position you will be making a difference each and every day.
We have a sincere drive towards the goal of helping make fire and water damage Like it never even happened! We're seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker.
If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment.
Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership.
Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero! As a valued SERVPRO Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.
Primary
Responsibilities:
Provide excellent customer service Receive general phone calls and greet visitors Receive and dispatch lead calls and job referrals Send out email and written correspondence Perform detailed and accurate data entry Coordinate crew and job scheduling Perform general administration duties Assist other departments, as needed Position Requirements 2
year(s) of administrative or office-related experience Construction knowledge a plus.
Xactimate Estimating program experience a plus.
Customer service experience, quality assurance, and scheduling a plus Experience in service industry environment a plus Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times Polite, confident, and excellent customer service skills, including listening and questioning skills Ability to remain calm and professional during tense or stressful situations Excellent organizational skills and strong attention to detail Very self-motivated and goal-oriented Ability to multi-task Capability to work in a fast-paced, team-oriented office environment Proficiency in Microsoft Office (i.
e.
, Outlook, Word, Excel) Ability to learn new software, including Xactimate and proprietary software Ability to successfully complete a background check subject to applicable law Job Type:
Full-time Pay:
$18.
00 - $25.
00 per hour
Benefits:
401(k) matching Dental insurance Health insurance On-the-job training Paid time off Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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